
Trolyn Gallow
Fall 2023
I was privileged to attend an early Monday morning team meeting in the parking lot of an IHop Restaurant in Richmond, TX, on August 28, 2023 that was instructed by, Trolyn Gallow, Responsible Master Plumber and Owner of Mr. Clogged Drain. Mr. Clogged Drain services the Houston, Texas Area.
While expounding his message with two of his Team Members, Mr. Gallow, laid out the process it takes to inform their customers of Mr. Clogged Drain’s intrinsic need to check out as many aspects of a plumbing issue, right down the line to the proximate cause of the issue. Typically, any less of an endeavor would simply be inefficiently addressing only the symptoms of the issue. This way, better expectations from the customers can be established right from the beginning by correctly diagnosing Plumbing, Drainage and Sewer problems, along with real Solutions and the real cost to resolve.
This one stop strategy also allows for each Technician not only to properly diagnose issues, but also to be a moving information gatherer for other services Mr. Clogged Drain offers, in-house or through Networking with likeminded companies, such as mine, ENOCHGROUPData.com, a Brick Paver Repair, Evaluation and Maintenance business servicing the Houston, TX Area.
Even the best of strategies can only fire as far as efficient execution can propel them. Mr. Gallow stated the reason he started his business is that “after years of putting in hard work for other companies and realizing that I can do this for myself is what led me to start my own business”.
I personally and professionally can first hand vouch for Troy’s example of excelling at anything he sets a goal to achieve through persistence. I rejoiced at his earning Responsible Master License on May 19, 2019, after having already earned Journeyman License in 2013.
Troy informed me of the reason for bypassing Master License and instead achieving Responsible Master License is because he wanted to become a Business Owner who would have the ability to pull plumbing permits, whereas a Master License currently no longer qualifies the License Holder to pull permits. Trolyn Gallow has the ability to pull Residential, Commercial, Municipal and Educational sector Plumbing Permits. This ability provides the Customer with another one-stop approach to efficiently identify each plumbing issue, know cost options, and commence in a timely method.
Troy is a Plumbing Expert that I frequently find Selling Plumbing Services, Supervising Personnel, Teaching, Assisting and handling Difficult Calls. These are many of the skills which a former employer of Troy named, Mr. Miles, likely displayed while Educating Troy to, “learn this (Plumbing Services) and you will never have to worry how you will feed your family again”. I see that paying off very well for Troy and Family.
Within Troy’s Five Year Plan is overcoming the current challenge of acquiring good fit Plumbing Experts, whether they join the Team as such or develop as Plumbing Expert through On The Job Training. Each Plumbing Expert will carry out the assignment to Prepare In Advance For Success, Troubleshoot and Sell all things Plumbing, including Gas, Sewer, Water and other Home Services.
It may be worth taking Troy up on his 10% minimum Referral Fees for providing him Leads that Sell.
With a vision like, “beyond competitive”, Mr. Clogged Drain, is an excellent fit within our Network of likeminded Professionals who pursue Business like a cheetah naturally pursues a meal.
By Will Enoch
Master Interlocking Pavement Systems Specialist/Owner ENOCH GROUP Data, LLC
https://www.facebook.com/EnochGroupPavers/